Get In Touch
Whether you need help creating your 4rabet Cricket ID, have a question about deposits or withdrawals, need guidance on betting, or want to report an issue — we're just one WhatsApp message away. Our multilingual support team is available 24/7 to assist you with any query, big or small.
क्या आपको अपनी 4रा बेट क्रिकेट आईडी बनाने में मदद चाहिए, जमा या निकासी के बारे में प्रश्न हैं, या कोई समस्या रिपोर्ट करना चाहते हैं? हम व्हाट्सएप पर एक संदेश दूर हैं। हमारी बहुभाषी सहायता टीम 24/7 उपलब्ध है।
⚡ Instant Support
🎯 What We Help With
- Create new 4rabet Cricket ID
- Deposit issues & UPI payment help
- Withdrawal processing & delays
- Bonus claiming & wagering questions
- Password recovery & account access
- KYC verification guidance
- Betting rules & odds explanation
- Responsible gaming tools setup
- Complaint escalation & disputes
- Technical issues & platform errors
Support Channels
1. WhatsApp (Primary Channel)
WhatsApp is our fastest, most reliable support channel. 95% of our users prefer it because of its simplicity and speed. Click here to start a WhatsApp conversation.
- Speed: Under 60 seconds average response
- Available: 24/7/365
- Languages: Hindi, English, and 8 regional languages
- Best for: All queries — ID creation, payments, bonuses, complaints
2. Email Support
For formal communications, documentation, or detailed issues, email support is available at our official support address. Response within 4-6 hours during business hours, within 12 hours otherwise.
- Speed: 4-12 hours average response
- Best for: Document submissions, formal complaints, legal queries
- Get email: Request our support email via WhatsApp
3. Callback Service
Prefer voice? Request a callback via WhatsApp and a senior agent will call you at your preferred time. Currently available in Hindi, English, Marathi, Tamil, and Telugu.
- Speed: Callback within your selected 2-hour window
- Best for: Complex issues, elderly users, users who prefer voice
- How to request: Message 'CALLBACK' on WhatsApp with your preferred time
Response Time Guarantees
✓ WhatsApp replies: < 60 seconds average
✓ Account creation: < 2 minutes
✓ Deposit confirmation: 1-5 minutes
✓ Withdrawal processing: 5 minutes (UPI)
✓ Formal complaint acknowledgment: 2 hours
✓ Complaint resolution: 48 hours maximum
✓ Escalation to Head of Support: Within 24 hours of request
Complaint Escalation Process
We take every complaint seriously. If you're unsatisfied with any aspect of our service, here's how to escalate:
Level 1: Frontline Support
Your first WhatsApp message reaches a frontline agent who handles 90% of queries. If they can resolve your issue, great. If not, they'll escalate to Level 2.
Level 2: Senior Support
For unresolved queries, a senior agent takes over. They have authority to handle complex disputes, payment issues, and policy questions. They have 24 hours to resolve your issue.
Level 3: Head of Customer Support
If Level 2 cannot resolve your issue, message 'ESCALATE' on WhatsApp. Our Head of Customer Support will personally review your case within 48 hours and provide a written resolution.
Level 4: External Mediation
If you're still unsatisfied after internal escalation, you can file a complaint with:
- Curaçao eGaming (4rabet's licensing authority) — curacao-egaming.com
- Consumer forums and online review platforms
- Banking ombudsman (for payment-related disputes with your bank)
What To Include When Contacting Support
To help us resolve your issue faster, please provide:
- Your registered mobile number or Cricket ID username
- Clear description of the issue
- Screenshots (if technical error)
- Transaction ID (for payment issues)
- Approximate date and time of the issue
Business Hours & Availability
Our customer support operates around the clock, but response volume varies by time:
- Peak hours (6 PM - 11 PM IST): Our highest traffic during IPL matches and evening betting. Response times may extend to 2-3 minutes during sudden peaks.
- Off-peak hours (11 PM - 8 AM IST): Lighter support volume, fastest response times under 45 seconds.
- Business hours (8 AM - 6 PM IST): Full team available including all language specialists and senior managers.
- Weekends & holidays: Full 24/7 coverage with no reduction in service quality.
Privacy In Communications
All your communications with our support team are confidential and protected under our Privacy Policy. Key commitments:
- Support chats are logged only for quality and training purposes
- Your information is never shared with other users, family members, or third parties
- Chat logs are encrypted at rest and in transit
- After 2 years, chat data is automatically deleted unless required for legal/regulatory purposes
- You can request deletion of your chat history at any time